Last updated: Friday October 31st, 2025
Business name: 5 One at the Laneway Mudgee
Website: https://www.5oneathelanewaymudgee.com.au/
Contact email: [insert your contact email]
Postal address: [insert business address]

1. Introduction

We (“we”, “us”, “our”, the Business) value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, disclose and manage your personal information via the Site and our services, including accommodation bookings, enquiries, newsletters and more.

By accessing or using the Site, or by providing us with your personal information, you accept the practices described in this Privacy Policy.

2. What kinds of personal information we collect

We may collect the following categories of personal information:

• Contact details: name, email address, telephone number, postal address

• Booking and reservation details: arrival / departure date, number of guests, payment details (via our booking system or third-party payment provider)

• Communication details: correspondence with you via email, phone or chat, including your enquiries or requests

• Technical & usage information: IP address, browser type, device, pages visited, referring website, cookies and other tracking technologies

• Marketing information: your preferences (e.g., whether you wish to receive our promotional offers or newsletters)

• Other information you choose to provide: such as optional survey responses, feedback, or special requests

• If required by law or for security: ID verification, government-issued identification, credit checks, etc.

3. How we collect your personal information

We collect personal information in the following ways:

• When you submit a booking or enquiry via the Site / our booking engine

• When you subscribe to our newsletter or promotional offers

• When you contact us by email, telephone or in person

• Automatically when you use the Site (e.g., via cookies, analytics or server logs)

• From third-party sources, where permitted (for example, payment providers, accommodation platforms, marketing partners, or publicly available data)

4. Why and how we use your information

We use your personal information for the following purposes:

• To process bookings, enquiries and manage your stay

• To respond to your communications and requests

• To send you marketing materials (only if you have opted-in) and offers about our accommodation and services

• To administer, analyse and improve our website, services and customer experience

• To fulfil legal, regulatory or contractual obligations (for example, tax, licensing, security checks)

• To protect our rights, property or safety, or the rights, property or safety of others

• To detect, prevent or investigate misuse, fraud or security risks

• Any other purpose for which you provided the information (or a reasonably related purpose) and which you consent to.

5. Disclosure and sharing of personal information

We may disclose your personal information:

• To our service providers, contractors and agents who assist us in providing our accommodation services or operating the Site (for example booking platforms, payment processors, IT and hosting providers, email services, analytics)

• To any third party where you have given your consent

• If required by law, regulation, court order or to a government authority

• In connection with a business sale, merger, acquisition or restructuring (in which case your personal information may be transferred to the acquiring entity)

• In aggregated or anonymised form, where no individual is identifiable.

6. Overseas disclosure

We are based in Australia and primarily operate here. In some cases, your personal information may be transmitted to or accessed by third parties located outside Australia (for example overseas servers or cloud storage). If so, we will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable laws.

7. Cookies and tracking technologies

We use cookies, web beacons, analytics tools (for example Google Analytics) and other tracking technologies to collect technical and usage information about your visit to the Site (such as pages viewed, session time, browser type, referral source, IP address).

You can control or disable cookies via your browser settings. Note that if you disable some essential cookies, certain parts of the Site may not work properly.

8. Data security

We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no internet or electronic transmission is fully secure and we cannot guarantee absolute security.

9. Data retention

We retain your personal information for as long as is necessary for the purposes listed in this Privacy Policy and to comply with legal or regulatory requirements. Once your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

10. Your rights and choices

You have certain rights in relation to your personal information, including:

• The right to access the personal information we hold about you

• The right to correct any inaccurate or out-of-date personal information

• The right to request deletion of your personal information (subject to legal obligations)

• The right to restrict or object to certain processing of your personal information

• If you have consented to receiving marketing communications, the right to withdraw your consent at any time

To exercise any of these rights, please contact us at [insert contact email]. We will respond to your request within a reasonable timeframe and in accordance with relevant law (for example we will endeavour to respond within 30 days or sooner).

11. Children

Our services and the Site are not directed to children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected information about a child without proper consent, we will delete it as soon as possible.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example, to reflect changes in our business or legal requirements). We will notify you of significant changes by posting the updated policy on the Site and updating the “Last updated” date. Your continued use of the Site after changes indicates your acceptance of the updated policy.

13. Contact us

If you have any questions, complaints or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [insert contact email]
Postal address: [insert business address]

If you are dissatisfied with our handling of your personal information, you have the right to lodge a complaint with the relevant privacy regulator in Australia (for example the Office of the Australian Information Commissioner (OAIC)).